We strictly control the quality of each work, so that you can treasure it forever.
Different product orders require different production times and delivery times. In order for you to receive the product as soon as possible, we ship it from China by air. After the express arrives in the country, it will be delivered by local express transportation companies such as UPS or USPS. Please reserve enough time to meet this wonderful expectation.
All orders are processed from 8:00 am to 6:00 pm China time. We can arrange to process your order on Saturdays and Sundays. The courier company in your country may not work on Saturdays and Sundays, so please reserve time. We are not responsible for the time delay caused by this.
The following are the order ship time and arrival time of different products.
|
Product or service type |
Order Ship Time |
Order arrival time |
|
Urns or other products without customized information |
Within 2 days |
After 5-8 days |
|
Urns or other products with UV printed customized information |
Within 2 days |
After 5-8 days |
|
Ceramic urns or other products with laser printed custom information |
Within 3 days |
After 6-9 days |
|
Wood urns or other products with laser printed custom information |
Within 3 days |
After 6-9 days |
|
Metal & Brass Urns with laser printed custom information |
Within 3 days |
After 6-9 days |
|
Cremation Jewelry with customized information |
Within 2 days |
After 5-8 days |
|
Human or Pet portrait oil painting |
Within 4 days |
After 7-10 days |
|
3D Pet Portrait Ring (not customized) |
Within 5 days |
After 8-11 days |
|
Silver portrait tag pendant |
Within 7 days |
After 10-13 days |
|
Resin & Plaster Pet Ornaments |
Within 20 days |
After 23-26 days |
|
Wool 3D Pet Frame |
Within 20 days |
After 23-26 days |
|
3D Pet Leather Pendant |
Within 23 days |
After 26-29 days |
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at service@urnforbeloved.com with your name and order number.
UrnForBeloved cannot be responsible for packages that are delayed or cannot be delivered due to an incorrect address, acts of God (such as weather), a mistake by FedEx, UPS, or USPS, or other such circumstances that are beyond our control.
If you have any other questions, please contact customer service or Email:
service@urnforbeloved.com